Show the city what has been fixed
Citizens trust what they can see. The Public Dashboard publishes grievances received and resolved by ward and department, how long they took and how many were on time. It shows the work, never the people who complained.
- 0personal details published
- Hourlyrefresh of public figures
- 1 lineof code to embed on your website
Public Dashboard
Transparency that builds public trust
Received and resolved
Totals for the day, month and quarter, broken down by department and grievance type. Councillors and residents see the same numbers as the commissioner.
Ward map
Colour-coded wards by on-time rate, with figures on tap.
Time to resolve
Median hours per grievance type, so improvements are visible.
Privacy by design
No names, mobile numbers or exact house locations. Ever.
Embed anywhere
Publish on your official website, or on a page in your city’s name.
Track by number
Any citizen can look up the status of a grievance by its number.
Open data export
Aggregated figures as CSV for journalists, researchers and RTI replies.
Multilingual
Every label and chart in the languages your citizens use.
How it works
What you choose to publish
- 01
Pick departments
Start with the departments in your pilot and add others as you go live.
- 02
Pick the figures
Received, resolved, on-time rate, median time and citizen rating.
- 03
Review before launch
Senior officers see the dashboard privately before it goes public.
- 04
Publish
Embed on your website. Figures refresh every hour.
Good to know
The details officers and citizens ask about
The dashboard shows wards and departments, never individual officers by name.
Grievances marked sensitive, such as harassment complaints, are counted but never described.
You decide when the dashboard goes public. It can stay internal during the pilot.
60-day free pilot
Start with one department. See the difference in 60 days.
One department or up to 20 wards. No payment details, no commitment. Your data is exported to you if you stop.
- Day 1Workspace liveWards, departments and officers loaded
- Day 15First grievancesWhatsApp and helpline switched on
- Day 45Escalations runningDaily summaries reach senior officers
- Day 60Review the numbersOn-time rate, ratings, reopen rate