Every channel, one inbox
Citizens complain where they already are: on WhatsApp, on the helpline, in the app, on your website or at the ward office. The Grievance Inbox brings all of it into one numbered queue, so nothing sits in a personal phone or a paper register.
- 5channels in one queue
- Anylanguage, typed or spoken
- <10 sto send the grievance number
- #G-8843ENStreetlight off for six days in Ward 1209:52
- #G-8842ENGarbage not collected, Lane 4, North Zone09:41
- #G-8839ENOpen manhole near primary school gate09:30
- #G-8836ENProperty tax receipt not reflecting online09:12
- #G-8834ENPublic water tap broken at community hall08:58
- #G-8831ENDrain overflowing on main road after rain08:47
Grievance Inbox
Built for how citizens actually complain
WhatsApp, voice and photos
Text, voice notes, photos and location pins on the WhatsApp Business Platform. A voice note is transcribed and attached as text without losing the original audio.
Your helpline, logged
IVR and call-centre agents register calls straight into the inbox and see the caller’s earlier grievances.
Walk-ins and Jan Sunwai
Ward staff register grievances on behalf of citizens, with a printed or SMS acknowledgement.
One citizen, one history
Grievances from the same mobile number are linked across channels, so officers see repeat complaints at a glance.
Replies in their language
Officers read every grievance in their working language. Citizens get updates in the language they wrote or spoke in.
Evidence stays attached
Photos, audio, documents and location stay with the case from filing to closure.
Find any case fast
Search by grievance number, mobile, ward, keyword or date, and save filters for daily review.
Bulk actions for supervisors
Assign, merge, tag or mark spam in bulk, with every action recorded in the case history.
How it works
From message to numbered grievance
- 01
Citizen reaches out
A message, call, app entry, web form or walk-in registration arrives.
- 02
Grievance number issued
A unique number such as G-8843 is created and sent back on the same channel.
- 03
Details captured
Text, transcript, photos, location and mobile number are stored with the case.
- 04
Handed to the AI Sorter
The case moves to Counter 2 for department, ward, type and urgency.
Good to know
The details officers and citizens ask about
A complaint on WhatsApp gets the same number and the same deadline as one made at the counter.
Voice notes are kept as audio and as text, so the officer can listen if the transcript is unclear.
No grievance can be deleted. Spam is marked, not erased, and stays in the register.
60-day free pilot
Start with one department. See the difference in 60 days.
One department or up to 20 wards. No payment details, no commitment. Your data is exported to you if you stop.
- Day 1Workspace liveWards, departments and officers loaded
- Day 15First grievancesWhatsApp and helpline switched on
- Day 45Escalations runningDaily summaries reach senior officers
- Day 60Review the numbersOn-time rate, ratings, reopen rate