File it, track it, rate it
A citizen should never have to visit an office twice to ask what happened. The Citizen App, in your city’s name, lets them file with a photo and location, follow every step by grievance number, and rate the work when it is done.
- 3taps to file with a photo
- 1number to track everything
- 1 tapto reopen if not fixed
File a grievance
You will get a grievance number by SMS and WhatsApp.
Track grievance
- FiledMon 09:52 · WhatsApp
- Assigned to Electrical DeptMon 09:53 · JE, Ward 12
- Field visitTue 11:20 · officer at site
- ResolvedTue 12:05 · photo proof
Citizen App
Made for every citizen, not only the tech savvy
Photo and location first
The camera and location pin do most of the work. The citizen picks a category or simply describes the problem in their own words, by typing or speaking.
A number for every grievance
Sent instantly by SMS and WhatsApp, usable on every channel.
Updates without asking
Assigned, visited, resolved: each step reaches the citizen as it happens.
Rate the resolution
One to five stars and an optional comment once the case is closed.
Reopen if not fixed
The case returns to the same officer with a fresh deadline and the citizen’s reason.
No smartphone needed
Every step works by SMS and helpline too, for citizens on basic phones.
Nearby issues
Citizens can see if a problem is already reported and add their voice instead of filing again.
Readable and simple
Large text, high contrast and screen reader labels in every supported language.
How it works
A citizen’s view of one grievance
- 01
File
Photo, location and a short description, in the citizen’s own language.
- 02
Get a number
The grievance number arrives on SMS and WhatsApp within seconds.
- 03
Track
Each step is shown with time, officer designation and photos.
- 04
Rate or reopen
The citizen rates the work or sends it back if it is not fixed.
Good to know
The details officers and citizens ask about
The app carries your city’s name and colours, published on Google Play and the App Store.
Citizens see the officer’s designation, never their personal mobile number.
A citizen can withdraw a grievance, but cannot delete it from the register.
Trust and accountability
What we promise every citizen and officer
Citizen details stay private
Personal details are visible only to officers handling the case and are never shared or sold.
Corrections are logged
AI classification can be corrected by officers, and every reassignment is logged.
Proof on every closure
Escalations and closures are recorded with time stamps and photo proof for accountability.
Hosted to your rules
Data is encrypted and hosted according to the client’s requirements.
60-day free pilot
Start with one department. See the difference in 60 days.
One department or up to 20 wards. No payment details, no commitment. Your data is exported to you if you stop.
- Day 1Workspace liveWards, departments and officers loaded
- Day 15First grievancesWhatsApp and helpline switched on
- Day 45Escalations runningDaily summaries reach senior officers
- Day 60Review the numbersOn-time rate, ratings, reopen rate