The right desk, in seconds
Manual sorting is where most grievances lose their first two days. The AI Sorter reads every grievance, in any supported language, and sets the department, ward, type and urgency before an officer opens the inbox. Officers stay in charge: any field can be corrected, and every correction is logged.
- 4fields set on every grievance
- 150 mdefault radius for duplicate grouping
- 100%of reassignments on record
Voice note 0:14 · transcribed
“Streetlight in the Temple Lane, Ward 12 has been off for six days. It is very dark at night.”
Classification
- Department
- Electrical96%
- Ward
- Ward 12 · from location pin99%
- Type
- Streetlight not working93%
- Urgency
- Medium · due in 48 h88%
AI Sorter
Classification you can see, check and correct
Department and officer
Mapped to your own department list and officer hierarchy, not a generic category set. The case lands with the officer responsible for that ward and type.
Ward from location
Location pins and landmarks are matched against your ward boundaries.
Grievance type
Streetlight, garbage, water supply, pothole, sewer overflow and every type you define.
Urgency
Open manholes, exposed wiring and contamination are raised to high urgency automatically.
Duplicates become one case
Complaints about the same burst pipe are grouped by place, time and meaning. The field team fixes it once and every citizen is told.
Officer corrections
Reassign with a reason. The correction improves future sorting for your city.
Confidence shown
Each field shows how sure the sorter is. Low-confidence cases go to a supervisor queue.
Learns your local words
Mohalla names, landmarks and local terms for common problems are added to your city’s vocabulary.
How it works
What happens in the first minute
- 01
Read
Text and voice transcripts are read in the citizen’s language.
- 02
Classify
Department, ward, type and urgency are set, each with a confidence score.
- 03
Group
Nearby complaints about the same issue are linked into one case.
- 04
Assign
The case reaches the responsible officer with its deadline already running.
Good to know
The details officers and citizens ask about
The AI suggests. The officer decides. Any field can be changed with one click.
A case cannot be moved silently. Every reassignment shows who moved it, when and why.
Citizen names and numbers are not used to decide the department or urgency.
Trust and accountability
What we promise every citizen and officer
Citizen details stay private
Personal details are visible only to officers handling the case and are never shared or sold.
Corrections are logged
AI classification can be corrected by officers, and every reassignment is logged.
Proof on every closure
Escalations and closures are recorded with time stamps and photo proof for accountability.
Hosted to your rules
Data is encrypted and hosted according to the client’s requirements.
60-day free pilot
Start with one department. See the difference in 60 days.
One department or up to 20 wards. No payment details, no commitment. Your data is exported to you if you stop.
- Day 1Workspace liveWards, departments and officers loaded
- Day 15First grievancesWhatsApp and helpline switched on
- Day 45Escalations runningDaily summaries reach senior officers
- Day 60Review the numbersOn-time rate, ratings, reopen rate