Refund Policy

The 60-day pilot is free. No payment is collected, so no refund applies.

If the client ends a paid plan within 30 days of the start of a new yearly term, the yearly fee is refunded in full, less any messaging charges already used.

After 30 days, yearly fees are not refundable, but the service continues until the end of the paid term.

One-time fees for on-premise setup, helpline connectors and on-site training are refundable only if the work has not started. Once work has begun, the completed portion is charged.

WhatsApp and SMS charges are passed through at the provider’s rates and are not refundable once messages are sent.

If monthly availability of a cloud-hosted plan falls below 99.5%, the client may request a service credit of 5% of the monthly equivalent fee for each full 0.5% below the target, up to 25%. Credits are applied to the next invoice.

Send the request through the Help Window with the order reference. Approved refunds are paid to the original paying account within 30 days, following the client’s accounting procedures.