The desk in an officer’s pocket
Junior engineers and inspectors spend their day in the field, not at a desk. The Officer Workbench gives them their assigned cases on a phone, sorted by time left, with check-in at the site and photo proof for every closure. Desk staff and supervisors get the same queue on the web.
- 2photos required to close a field case
- Offlinephotos saved and synced later
- 2 GBRAM Android phones supported
| Case | Grievance | Ward | Time left |
|---|---|---|---|
| #G-8843 | Streetlight not working | Ward 12 | 21 h |
| #G-8817 | Pole leaning after storm | Ward 12 | 4 h |
| #G-8790 | Water leakage at junction | Ward 7 | Overdue 9 h |
| #G-8802 | Exposed wiring at park | Ward 9 | 30 h |
| #G-8779 | Transformer humming at night | Ward 12 | 2 days |
My cases · 7 open
Streetlight not working, Temple Lane
Officer Workbench
Less paperwork, more cases closed
Queue sorted by time left
The case closest to its deadline is always at the top, with overdue cases in red. Officers see only their own wards and grievance types.
Field check-in
Time and distance from the citizen’s pin are recorded when the officer reaches the site.
Before and after photos
Geo-tagged and time-stamped, taken inside the app, not picked from the gallery.
Closure notes
Work done, material used and asset number, from templates for each grievance type.
Works on patchy networks
Cases and photos are saved on the phone and sync when the signal returns.
Forward with a reason
Wrong department? Send it back to the sorter queue with a note, on record.
Supervisor view
Assistant and Executive Engineers see every officer’s queue, workload and overdue cases.
Multilingual interface
Officers switch language any time. Closure notes can be dictated.
How it works
An officer’s day with Zxseva
- 01
Morning queue
Open cases sorted by deadline, grouped by ward for route planning.
- 02
Visit and check in
Check-in records arrival time and distance from the complaint location.
- 03
Fix and photograph
Before and after photos are taken in the app at the site.
- 04
Close with proof
Closure note and photos go to the citizen, who can rate or reopen.
Good to know
The details officers and citizens ask about
A field case cannot be closed without an after photo taken at the site.
Officers can mark a case as needing another department, with reasons recorded.
Leave and transfers are handled by reassigning the queue in one step.
60-day free pilot
Start with one department. See the difference in 60 days.
One department or up to 20 wards. No payment details, no commitment. Your data is exported to you if you stop.
- Day 1Workspace liveWards, departments and officers loaded
- Day 15First grievancesWhatsApp and helpline switched on
- Day 45Escalations runningDaily summaries reach senior officers
- Day 60Review the numbersOn-time rate, ratings, reopen rate